In principle, there is no return for works of art and crafts. However, if you receive the item and it was broken during shipping, you can request a refund with supporting evidence (photographs), within 48 hours maximum. When a refund is granted, it will be issued within a maximum of 10 days.
Obviously, like all companies, customer satisfaction is fundamental, an online store is no exception to the rule, on the contrary.
As the founder of this project, I will always be ready to listen to you to improve this shop and thus make the happiness of both customers and artists. Moreover, following receipt of your package, I intend to follow up to inform me of your satisfaction in the process of purchasing, shipping and in relation to the creation that you have received.